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Nitro sign does not load any pdf document

Jahnis Sánchez

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Jahnis Sánchez

Nitro sign does not load any pdf document, it stays processing for a few minutes and in the end it only sends me a message saying that something went wrong. The problem is not my internet. I ask for help please.

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  • Official Nitronaut
Reymund Oyong

Greetings @Jahnis Sánchez

Thank you for reaching out to us through our Community Forums!

Could you please describe if the error message is happening within the Nitro PDF Pro or in the Nitro Sign page? 
If the error is seen within the Nitro PDF Pro, please go to https://cloud.gonitro.com/ then login using your Nitro Sign account then try uploading the document from there. 

Kind regards,

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  • 1 month later...

I am trying to use a free trial but can't get it to upload a document. I only want Nitro sign, or Nitro Essentials. It keeps trying to make me buy the Pro version which is way too expensive for home use


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