SERIAL NUMBER NOT VISIBLE

[roger.marchi@libero.it]

Hello,

I'm trying to install my NITRO PRO v. 13.31.0.605 (bought on December 30th 2020) on a new notebook, following the suggested procedure.

I can't find the email with the serial number and the serial number is just partially visible when I click "About Nitro Pro".

Any help? Thank you very much

[Reymund Oyong]

Greetings @roger.marchi@libero.it

Thank you for reaching out to us through our Community Forums!

The serial number in the software will be partially displayed to protect it from being stolen. When you purchase the license, an invoice receipt along with the serial number will be sent to the email address you used to purchase it. 
You can search your inbox for the Nitro invoice receipt email or you can send the email address so we can search it on our end to locate the serial number.

Please note that I did not find any license purchase under the email address you used here in Community Forums. 

Kind regards, 

[roger.marchi@libero.it]

Thank you, Reymund! I solved the problem through Cleverbridge. 

Kind regards,