Trying to activate Nitro Pro 10 after I had to install it on a new laptop

[David Wehner]

I was issued a new laptop installed Nitro Pro 10 on it, but when I try to activate it, I am not sure that it is really activated. I have gone through the support ticket process and when I click on Find License, it shows a table here the Status shows Active, does that mean the app is Activated?  there is a statement that say you can Deactivate and then Activate using the serial number. button, When I click on the Deactivate button, nothing happens. 

The table shows Serial number, Version - 12 but I purchased ver 10, Status- Active, Number of Activations 0, Number of Activations allowed  2 

[David Wehner]

When I just opened Nitro Pro 10 it says Trail Mode day 8 of 14, so this is not activated. 

[Leslie V]

Hello @dwehner@thinkapplied.com

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 10  and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.
 

[David Wehner]

I do need further assistance. I was unable to properly Deactivate my license from the original laptop, will this cause issues with trying to use the serial number on ver 12?

[David Wehner]

I just now uninstalled ver 10, and then installed ver 12, and it appears that it took my serial number, and all seems ok, now, thanks.