Need to change my email for Nitro log in but it says it is already in use

[Manuel Ritter]

Dear Allain, I have the same problem as our company changed all our E-Mail addresses. I tried to edit my address in my account but it says it is already in use. Probably because one colleague sent a document do my new address and I signed. Could you please assist? Best regards Manuel 

[Allain Umailin]

Hello @Manuel Ritter,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide both email addresses in your next post?

[Manuel Ritter]

e-mail addresses are email1@biral.ch and email2@biral.ch

Edited November 16, 2022 by Allain Umailin

[Allain Umailin]

Hello @Manuel Ritter,

Thank you for this information.

Could you please confirm that have received a document in the past that requires signing where the sender used a Nitro Sign account and you used the second email address?

[Manuel Ritter]

Hello @Allain Umailin,

Yes I confirm. That's exactly what I think is why this problem has arisen now. I received the document on my new e-mail and was unaware and signed as usual. However, I had to upload my signature but didn't think anything of it.