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Up Graded and new computer keep getting activation error code

Kent Donnelly

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Kent Donnelly

Have my original purchase disc from 10 yrs ago, I purchased a new computer after old crashed.  I paid to upgraded to the latest edition of pro, I went to activate it failed, went to support page to do the self-activation, it indicates I have an active license, That I have zero activations and I am allowed two. 

 I click deactivate; I then get a pop-up window informing me nothing was selected for deactivation. I don't see anything to choose to deactivate, I go back in to activate and back on the same route. 

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  • Official Nitronaut
Allain Umailin

Hello @Kent Donnelly,

Thank you for reaching out to us through our Community Forums!

To ensure you have the latest release, please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi 

To know if you have 32-bit or 64-bit, please refer to this article:

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504969-uvwxyz-751465


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