Transfer of licence and upgrade not possible - licence number not recognized for Nitro 9

[Rod D]

Hi,

I recently changed computer, and I still have a licence of Nitro 9 on my old laptop.

I wanted to transfer it, but there is no way to download Nitro 9 anymore. So I checked to pay for an upgrade to Nitro 13, but my licence number is not even recognized...

I'm stuck without any solution to use the licence I have.

[Rod D]

Here is my licence number ****

Edited November 25, 2022 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @Rod D

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.

[Rod D]

Thanks, but as I already mentioned earlier, my licence number is not even recognized to get an upgrade offer.