Activation - Serial number does not exist

[Stefanie Grimes]

I recently switched computers from laptop to desktop and am having issues downloading and activating NitroPro to the desktop.  Attempted to deactivate from laptop and received -24:  Activation Error code.  When attempting to activate on desktop receiving error code that the serial number does not exist. 

[Leslie V]

Hello @Stefanie Grimes

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Stefanie Grimes]

On 12/10/2022 at 12:34 AM, Leslie V said:

Hello @Stefanie Grimes

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

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Edited December 12, 2022 by Leslie V
Deleted Confidential Information (Serial Number)

[Stefanie Grimes]

Hi, can I please get an update on this as I need a resolution ASAP.  Thank you

[Leslie V]

Hello Stefanie,

Please note that we no longer support Nitro Pro 12 and older and their activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current serial number.

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.