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License / activation issue: attempting to upgrade from 12.x to 13

Corbin Links

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Hello Support,

Purchased v12 via Cleverbridge, order #14wxyz083

Received serial #234600-uvwxyz-773638

which worked for 12.x. Now, all license systems say "not found", even though it *is* seen on the "deactivation" page.

Please fix and update in the system so I can check upgrade options. Thank you.

Edited by Allain Umailin
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  • Official Nitronaut
Allain Umailin

Hello @Corbin Links,

Thank you for reaching out to us through our Community Forums!

I have sent you an email through a support case so please check your Inbox and your Spam/Junk folders.

Stay safe always!

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