License / activation issue: attempting to upgrade from 12.x to 13

[Corbin Links]

Hello Support,

Purchased v12 via Cleverbridge, order #14wxyz083

Received serial #234600-uvwxyz-773638

which worked for 12.x. Now, all license systems say "not found", even though it *is* seen on the "deactivation" page.

Please fix and update in the system so I can check upgrade options. Thank you.

Edited December 13, 2022 by Allain Umailin

[Allain Umailin]

Hello @Corbin Links,

Thank you for reaching out to us through our Community Forums!

I have sent you an email through a support case so please check your Inbox and your Spam/Junk folders.

Stay safe always!