Russell Wesley Posted December 21, 2022 Report Share Posted December 21, 2022 I just purchased Nitro Pro PDF editor and activated the account. When I look in the top right hand corner, it says log in. I clicked this and it asks for login information. I had not been given a login that I was aware of so I entered the email that was used for the purchase and hit forgot password. Never got an email, so I clicked sign up. I entered the same email again and it created a new account with a 14 day trial. Should I not already have this service since I purchased it? I tried to chat with the customer service chatbox and nothing came up regarding my concern whatsoever. It does not give you an option to chat with a real person so I am confused on what exactly I am supposed to do. Link to comment Share on other sites More sharing options...
Russell Wesley Posted December 28, 2022 Author Report Share Posted December 28, 2022 If anyone can help me it would be greatly appreciated! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 28, 2022 Official Nitronaut Report Share Posted December 28, 2022 Hello @Russell Wesley, Thank you for reaching out to us through our Community Forums! You purchased a Nitro PDF Pro 13 where Nitro Sign Essentials is bundled as a 14-day trial version to allow all users to send eSignature requests. For current features available with the free-bundled Nitro Sign Essentials 14-day trial, please refer to this article:https://kb.gonitro.com/knowledgebase#/search/cloud/000004914 Should you have further questions, please do not hesitate to reach out again. Link to comment Share on other sites More sharing options...
Russell Wesley Posted December 29, 2022 Author Report Share Posted December 29, 2022 @Allain Umailin so if I want to continue using the signature features, I will need to purchase something extra? or is my original purchase sufficient? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 29, 2022 Official Nitronaut Report Share Posted December 29, 2022 Hello @Russell Wesley, By the time the 14-day trial expires, you should get a banner inside Nitro Sign where you can purchase a subscription. Let me know if you have further questions. Link to comment Share on other sites More sharing options...
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