Unable to Activate License after clean installation of Windows.

[MG THOMPSON]

I end up going around in circles trying to submit a support ticket.

It recognises my license key and tells me to press deactivate to be able to use Nitro. But it still doesn't work as it once again still says 'The serial number does not exist'.  Then pressing the submit support ticket tab takes me back to the start of the same process. Hence my post here.

My details ;

Your cleverbridge reference number: 7*******

Serial number 234***-******-******

Please advise. Thanks.

Regards,

Mike.

Edited December 27, 2022 by Reymund G.
Hid part of serial number and CB

[Reymund Oyong]

Greetings @MG THOMPSON

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. 

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. 
To upgrade to Nitro PDF Pro 13 with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade 

Alternatively, you can continue to use your existing serial number by installing the latest build of Nitro PDF Pro 12 which is 12.16.9.574.
Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13. 

You can find the Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro serial number:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link 

Once Nitro PDF Pro 12 is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate.  

Kind regards,

[MG THOMPSON]

Thank you Reymund. Works with Nitro 12 as you advised.

Your link to the sunset policy is broken however.

Thanks again,

Kind Regards,

Mike

[Jolynn Good]

I totally get how frustrating it can be when you're stuck in a loop trying to activate a license.

[Reymund Oyong]

Greetings @Jolynn Good

Thank you for reaching out through our Community Forums!

I apologize if you are experiencing an issue with the activation. 
Please provide the following information so we can help you troubleshoot this issue: 

1. The serial number you used to activate the software. 
2. What is the version and complete build of your Nitro PDF Pro? 
This can be located in Nitro PDF Pro under the Help tab > About Nitro Pro. The example format is Nitro PDF Pro x.y.y.y where x is the version and y.y.y is the complete build. 

Kind regards,