Jim Gutman Posted December 27, 2022 Report Share Posted December 27, 2022 Windows 10 Pro 22H2 N.Pro 13.58.0.1180 I have one PDF which CONSISTANTLY crahses the program when clicking on the "File" button. Other PDFs don't seem to cause any problem. I can open this suspect pdf in Nitro and other programs so it -appears- to be ok. Not sure how to proceed with fixing this.... 1 Link to comment Share on other sites More sharing options...
Derek Ng Posted January 3, 2023 Report Share Posted January 3, 2023 Same here using Window 10. All the newer files after December of 2022 cannot be opened. It just crashed right away. I need help to solve this issue asap. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 4, 2023 Official Nitronaut Report Share Posted January 4, 2023 Hello @Derek Ng, Thank you for reaching out to us through our Community Forums! To further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.70.2.40) or you can go to Control Panel > Programs and Features. Lastly, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 4, 2023 Official Nitronaut Report Share Posted January 4, 2023 Hi @Jim Gutman, Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience. Since I was able pull-up your serial number and you are still working with an older build, let us try some troubleshooting by referring to these steps: 1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine: https://downloads.gonitro.com/professional_13.70.2.40/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 2 2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files:https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads 3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro PDF Pro 13.70 using the installer from this page:https://www.gonitro.com/nps/product-details/downloads 5. After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504934-xxxxxx-x19196 6. Turning off User Account Control (UAC) for Nitro Pro. Here are two methods that you can follow: a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there. b. i. Right-click > Troubleshoot Compatibility > Troubleshoot Program ii. Check "The program requires additional permissions" > Next > Test the program... iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Jim Gutman Posted January 5, 2023 Author Report Share Posted January 5, 2023 Unfortunately, your instructions did NOT mention that I needed to DEACTIVATE my license before uninstalling. Now, I am NOT able to activate due to exceeding my number of licensed copies. Really????? No, not a happy camper...... Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 6, 2023 Official Nitronaut Report Share Posted January 6, 2023 Hello @Jim Gutman, Our sincere apologies for the inconvenience. Looking at our server logs, we can see you are able to activate. Do you still need further assistance here? Link to comment Share on other sites More sharing options...
Jim Gutman Posted January 7, 2023 Author Report Share Posted January 7, 2023 No. I was able to hunt around and find a place where I could deactivate the license. HOWEVER, you would have saved me a lot of time and grief if you had mentioned in your instructions to me that I needed to deactivate prior to uninstalling Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now