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explorer.exe crash after nitro installation

benoit steiner

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benoit steiner
First, I wish you a happy new year 2023

as soon as i install nitro pro i crash explorer.exe every 50s or so.

the log message is :

Une erreur irrécupérable s'est produite lors de la création des informations d'identification client pour TLS. État d'erreur interne : 10013.


Could you help me with this issue ?

thank you



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  • Official Nitronaut
Reymund Oyong

Greetings @benoit steiner

Thank you for reaching out to us through our Community Forums and happy 2023!

I understand that explorer.exe is crashing after installing the software. 
Could you please provide the version and complete build of your Nitro PDF Pro? This can be located when you open Nitro then navigate to the Help tab > About Nitro Pro. 

And, if you uninstall Nitro PDF Pro on your computer, does it stop explorer.exe from crashing?

Kind regards,

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