Haynes Skower Posted January 9 Report Share Posted January 9 On one of our computers (Win 10 X64) Using Nitro Pro 13 latest release patched. Open a PDF or create a new one, hit F key will always start the open file dialog. This just started recently and I have been unable to figure out why. All other programs on this computer have no issues when hitting letter F on the keyboard and the virtual keyboard in windows does it as well to rule out a stuck key etc. I've completely removed the software, cleared out all Nitro folders (program files, program data, appdata/local/roaming) and reinstalled with the same issue. No idea why this is happening and we have been unable to use the edit type/text on a PDF if there is a letter F we want to add the open file dialog will always open instead of typing F. Letter F works on all other software in Windows, can type F everywhere except when in Nitro. Any help would be great. HS Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 10 Official Nitronaut Report Share Posted January 10 Hello HS, Thanks for reaching out to us! In case the problem is something to do with the installation, can you please try the following for me: 1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list 2. Extract the utility to the desktop (it doesn't properly run from within the zip) 3. Run the utility (NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up) 4. Reboot 5. Download and install 13.70 from here: https://www.gonitro.com/product-details/downloads Please let me know if the issue persists. Link to comment Share on other sites More sharing options...
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