Nitro 11 Upgrade license not working on new computer

[Keith Lewis]

I purchased a Pro v11 license.  On 6 Jun 2018, as part of a Software Assurance extension, I was offered v12 upgrade for no cost.  I have used it without issue up until this point.  I tried activating on a new computer, and despite having 1 activation left, v12 recognizes my serial as a v11 serial.  On the license portal, it shows v12:

 

Version	12
Status	Active
Number of Activations	1
Number of Activations Allowed	2

[Allain Umailin]

Hello @Keith Lewis,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why its installers are no longer available for download.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 11 serial number 234600-xxxxxx-876374:
https://www.gonitro.com/nps/product-details/downloads

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you for choosing Nitro and I hope this helps.

[Keith Lewis]

As stated above, V12.16 states the serial is invalid, because it is a v11 serial.  I know v11 is EOL, But I cannot get much use out of v12 If it will not activate.

[Keith Lewis]

(* ￣︿￣)