TomH Posted January 16 Report Share Posted January 16 I installed version 13.70 as described in other previous forum postings from Leslie V. but get the error message that activation failed. I did work on this using another section of your website and was told that my serial number was valid. Can you please provide some guidance to resolve this issue? Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted January 17 Official Nitronaut Report Share Posted January 17 Greetings @TomH Thank you for reaching out to us through our Community Forums! Please provide your Nitro PDF Pro serial number and the exact error message you get when attempting to activate the software. Kind regards, Link to comment Share on other sites More sharing options...
TomH Posted January 19 Author Report Share Posted January 19 (edited) 234600-xxyyzz-862808 Edited January 20 by Allain Umailin Link to comment Share on other sites More sharing options...
TomH Posted January 20 Author Report Share Posted January 20 Error Message: The serial number entered does not exist. Click "back' and make sure that you have entered the serial number correctly (I did). If you still encounter problems, please contact support via the link below. Link to comment Share on other sites More sharing options...
TomH Posted January 27 Author Report Share Posted January 27 I have not received a resolution to this issue. Were you ever able research?? Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted January 30 Official Nitronaut Report Share Posted January 30 Hi @TomH My apologies for the delay, the serial number you provided will not activate a Nitro PDF Pro 13 installation as yours was a version 9 license that has been upgraded to version 12 after the license server migration. To successfully activate using this license, you will need to install the latest build of Nitro PDF Pro 12 (12.16.9.574). The installer can be located from the link below:https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. After the installation, you can check the version and build by opening Nitro then navigate to the Help tab > About Nitro Pro. Once confirmed that version and build is 12.16.9.574, click the Activate button then enter your existing serial number. If you are interested to upgrade your license to the latest version with a discounted price, you can do the upgrade through our Online Upgrade Portal at https://www.gonitro.com/support/upgrade We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Kind regards, Link to comment Share on other sites More sharing options...
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