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Cannot remove password


mbutts@sandalwood.com

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mbutts@sandalwood.com

I downloaded a password-protected PDF from my payroll company.  When I attempt to remove the password using Nitro Pro, I get "you do not have permission to change security settings".

Is there a way to remove the password besides Document Properties, Security tab, Security method changed from Password security to No security?

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  • 7 months later...

Did you ever get a resolution to this, we have a similar issue with a document from our bank.  I don't knwo what software they used to create it but our Nitro Pro (V14.7.1.21) can't remove the protection.

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  • 1 month later...
  • Official Nitronaut

Hello,

Thank you for your message. Passwords on PDFs are sometimes locked for security reasons, and removing them may not always be possible. The method you mentioned is a common way to try, but it might not work if the issuer set specific restrictions.

If you're still having trouble, consider reaching out to your payroll company or bank for help. They may provide you with an unlocked version or suggest a solution that suits their security settings.

Feel free to ask if you have more questions; we're here to assist you.

 

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