mbutts@sandalwood.com Posted January 23, 2023 Report Share Posted January 23, 2023 I downloaded a password-protected PDF from my payroll company. When I attempt to remove the password using Nitro Pro, I get "you do not have permission to change security settings". Is there a way to remove the password besides Document Properties, Security tab, Security method changed from Password security to No security? Link to comment Share on other sites More sharing options...
Mark Newman Posted September 5, 2023 Report Share Posted September 5, 2023 Did you ever get a resolution to this, we have a similar issue with a document from our bank. I don't knwo what software they used to create it but our Nitro Pro (V14.7.1.21) can't remove the protection. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 12, 2023 Official Nitronaut Report Share Posted October 12, 2023 Hello, Thank you for your message. Passwords on PDFs are sometimes locked for security reasons, and removing them may not always be possible. The method you mentioned is a common way to try, but it might not work if the issuer set specific restrictions. If you're still having trouble, consider reaching out to your payroll company or bank for help. They may provide you with an unlocked version or suggest a solution that suits their security settings. Feel free to ask if you have more questions; we're here to assist you. Link to comment Share on other sites More sharing options...
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