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Trial is expired on installation


Vassilis Contogeorgos

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Vassilis Contogeorgos

Hi,

I installed the nitro pro for trial and upon starting it started with trial expired

This is a new pc , i have never downloaded nitro before.

Can you please help, the installation was on saturday and i'm loosing days on trial

thanks

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  • Official Nitronaut

Hello @Vassilis Contogeorgos

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

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Vassilis Contogeorgos

What serial ? i do not have a serial

as i said its TRIAL

downloaded, installed, immediately TRIAL IS EXPIRED message.

already lost 6 days of my trial

 

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  • Official Nitronaut

Hello @Vassilis Contogeorgos

Please send me the computer ID so I can check.

You can find this ID opening Nitro, go to Help > About Nitro Pro > Activate/Deactivate > Advanced.

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Vassilis Contogeorgos

Of course

HeLIuL-wwxxyyzz-vbMr6r

 

Edited by Allain Umailin
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Vassilis Contogeorgos

Yes thanks! everything is good now!

i purchased a pro license also today. Did i read correctly that i can use the same license on 2 my computers (desktop+laptop) ?

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  • Official Nitronaut

Hi @Vassilis Contogeorgos

Yes, you can install on a primary computer and also a secondary computer. This is to allow you access to our product whilst you are away from your primary installation.

Please let me know if you have other questions.

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  • 2 weeks later...
Noelle Nimallah

I installed the nitro pro for trial and upon starting it started with trial expired.  

computer id: GCOyvZ12345678/ibbnSK

Edited by Allain Umailin
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  • 2 months later...
Richard Fairly

I just downloaded and installed Nitro Pro 13.70.4.50. When I opened it, I get the message that it is an expired trial. I should have 14 days of free trial.

My computer ID is qiA/Fl9FPziANFD.

Edited by Leslie V
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