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Nitro Pro 13 Randomly Setting password on File.

Faraz Mohsin

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Faraz Mohsin

Hi we have an internal designed PDF form. After completing 2 users complained that it gets password protected. some others are using it fine. When I tested myself it seems to be working fine no password.

Any help will be appreciated.


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Allain Umailin

Hello @Faraz Mohsin,

Thank you for reaching out to us through our Community Forums!

To further investigate, are the affected users working with Nitro PDF Pro 13 as well?

Lastly, was there any specific workflow that was performed on the document prior to the issue?

Thanks in advance!

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Faraz Mohsin

Hi Allain

Yes all users are on Nitro Pro 13. to your question there was nothing changed.

Funny thing is it does that first time to random user. however if the same user completes the form again and sends it doesn't set password.

all three reported something. It was 2 previously now another came this morning.

And its not always its jsut random with a random user who uses this form.


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