Nitro pro 12 License

[David Nessbach]

Hi I have a license for two seats of nitro pro on version 12.  I recently reset my desktop PC and when I tried to reinstall Nitro Pro it said that all licenses are taken already.  please can you reset the license for me?  I currently only have it installed and running a license on 1 machine.  thanks  David

[Leslie V]

Hello @David Nessbach

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[David Nessbach]

Hi,

I just factory reset my laptop and now Nitro pro 12 is now saying that I have reached the maximum number of licenses.

please clear all my licenses so that I am able to reactivate nitro pro on my laptop?  

license number:  **********

Edited July 29 by Leslie V
Deleted Confidential Information

[Leslie V]

Hello @David Nessbach

Thank you for posting on our Community Forums!

I released your Nitro Pro serial number so you can reactivate.

If in the future, you would like to move your license to a new computer, or plan on reformatting your computer, I suggest you deactivate first by clicking on: Help tab > About Nitro Pro > Activate > Deactivate. This will allow you to reactivate on another computer.

I hope this helps. Let me know if you require anything else.