David Nessbach Posted January 27 Report Share Posted January 27 Hi I have a license for two seats of nitro pro on version 12. I recently reset my desktop PC and when I tried to reinstall Nitro Pro it said that all licenses are taken already. please can you reset the license for me? I currently only have it installed and running a license on 1 machine. thanks David Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 27 Official Nitronaut Report Share Posted January 27 Hello @David Nessbach Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
David Nessbach Posted July 29 Author Report Share Posted July 29 (edited) Hi, I just factory reset my laptop and now Nitro pro 12 is now saying that I have reached the maximum number of licenses. please clear all my licenses so that I am able to reactivate nitro pro on my laptop? license number: ********** Edited July 29 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 29 Official Nitronaut Report Share Posted July 29 Hello @David Nessbach Thank you for posting on our Community Forums! I released your Nitro Pro serial number so you can reactivate. If in the future, you would like to move your license to a new computer, or plan on reformatting your computer, I suggest you deactivate first by clicking on: Help tab > About Nitro Pro > Activate > Deactivate. This will allow you to reactivate on another computer. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
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