IMPOSSIBLE TO DEACTIVATE to reinstall on other PC

[Federico Sommella]

dear all, I have an issue with deactivation process.

Once i am in the portal

https://licenses.gonitro.com/prd/portal

anc click on "deactivate", the page requires "please select licenses to deactivate" but here is impossible to go ahead

[Leslie V]

Hello @Federico Sommella

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Federico Sommella]

hello @Leslie V

thank you for your reply.

This is the serial number related to the pc I have switched: ****    NITRO PRO 9

In the past years I have bought several other licenses including upgrades to nitro pro 13

 

 

Edited February 2 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @Federico Sommella

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.