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Reinstallation of Nitro Pro 13 Wont Startup


Christopher Merrick

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Christopher Merrick

Hi folks,

I have reinstalled Nitro Pro 13 on my PC after a rebuild and the reinstalled software wont open. Double click the icon and nothing happens. Same if I try and execute the .EXE file directly. Installer version 13.70.2.40. Any suggestions? Is there a way to completely remove the software, files, and registry keys? 

Cheers,

Chris

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  • Official Nitronaut

Hello @Christopher Merrick

Thank you for posting on our Community Forums!

In case the problem is something to do with the installation, can you please try the following for me:

1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list
2. Extract the utility to the desktop (it doesn't properly run from within the zip)
3. Run the utility (NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up)
4. Reboot
5. Download and install 13.70 from here: https://www.gonitro.com/product-details/downloads

I would also like you to download the latest VC++ package:
https://docs.microsoft.com/en-GB/cpp/windows/latest-supported-vc-redist?view=msvc-170

And run a .NET framework repair:
https://www.microsoft.com/en-au/download/details.aspx?id=30135

Please let me know how that goes.

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