Christopher Merrick Posted February 6 Report Share Posted February 6 Hi folks, I have reinstalled Nitro Pro 13 on my PC after a rebuild and the reinstalled software wont open. Double click the icon and nothing happens. Same if I try and execute the .EXE file directly. Installer version 13.70.2.40. Any suggestions? Is there a way to completely remove the software, files, and registry keys? Cheers, Chris Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 6 Official Nitronaut Report Share Posted February 6 Hello @Christopher Merrick Thank you for posting on our Community Forums! In case the problem is something to do with the installation, can you please try the following for me: 1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list 2. Extract the utility to the desktop (it doesn't properly run from within the zip) 3. Run the utility (NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up) 4. Reboot 5. Download and install 13.70 from here: https://www.gonitro.com/product-details/downloads I would also like you to download the latest VC++ package:https://docs.microsoft.com/en-GB/cpp/windows/latest-supported-vc-redist?view=msvc-170 And run a .NET framework repair:https://www.microsoft.com/en-au/download/details.aspx?id=30135 Please let me know how that goes. Link to comment Share on other sites More sharing options...
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