Activating Licence - Unable to choose device which is to be deactivated

[CrushedIce]

I have Serial # and license # but cannot deactivate.  Unable to choose device which is to be deactivated.

[Allain Umailin]

Hello @CrushedIce,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you.

[CrushedIce]

Serial # 234600-xxyyzz-949882

I know this is an older version but being a Pensioner in South Africa I simply cannot afford to upgrade. 

Edited February 9 by Allain Umailin

[Allain Umailin]

Hello @CrushedIce,

Thank you for this information.

For your kind information, our Activation Portal is only used for deactivating previous activations and if there is nothing to release, no need to use this page.

To further assist you in reinstalling your program and continue offering our customers the very best PDF tools, please install Nitro Pro 12.16.9.574 using the below offline English MSI installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your version 9 serial number 234600-xxyyzz-949882

Should you have further questions, please do not hesitate to reach out again.

[CrushedIce]

Hello Allain

 

Thank you for your excellent assistance.  I am eternally grateful.🥰