Activation on upgraded PC not working

[John Carroll]

I have upgraded the flash drive on my PC and want to reactivate Nitro.  I have the Nitro Productivity Suite with VIP access and premium support and free upgrades.  I have my license number and when I enter it I can see I have available license uses but I cannot get it to work and keep getting sent around in circles on the site.  The chat bot is no help and I cannot get in touch with support directly. My serial no. is ***

Edited February 14 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @John Carroll

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

[John Carroll]

Hi Leslie,

 

Thanks for coming back to me.  When I download the files they will not open/run?

 

Take care,

 

John

[Leslie V]

Hello John,

Instead of clicking on it, please try copying the link on to a new tab. This will download the installer on your machine.
Please let me know how that goes.

[John Carroll]

Hi Leslie,

 

Thanks for coming back to me.  When I download the files they will not open/run?

 

Take care,

 

John

[John Carroll]

Thanks Leslie,

That worked,

John