Unable to activate Pro licence

[Mark Johnston]

I have switched computers but the serial wont work. Deactivation comes up with an error. 

[Leslie V]

Hello @Mark Johnston

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi
 
Please let us know if you need any further assistance.

[Jeff N]

6 hours ago, Leslie V said:

Hello @Mark Johnston

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi
 
Please let us know if you need any further assistance.

I have the same problem. I have a spare Pro12  licence which I wish to install. The links above don't work, and I have no way of finding a V12 download. Your upgrade and licensing system seems questionable to me. Your selling page says it is a "one time licence" but in reality that isn't true as you are constantly upgrading and leaving no legacy. For example another of our PCs is quite happily running V10, which was also a "one time license" - but as and when that PC is retired, I can see we won't even be able to upgrade form V1 to whatever latest version you are running. This is good software, let down by your business model. It starts to make the rental of Acrobat look worthwhile

[Leslie V]

Hello @Jeff N

You purchased a Nitro Pro 10 serial number. 

Please be aware that we have ended all service and support for Nitro Pro 10, including the removal of the activation servers.

As mentioned above, you can either upgrade to v13 or install v12 and activate using the same key.

Please let me know if you have any questions.