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-24: Activation Error


Jacob Hall

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Jacob Hall

Installed on new computer. Already checked the licensing portal. Version installed matches my license. It shows 0 activations with 2 allowed. tells me to click the deactivate button but there are no devices to choose.

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  • Official Nitronaut

Hello Jacob,

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Then activate with your Nitro Pro 12 serial number.

Please let us know if you need any further assistance.

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Keith Rawlins

My old computer crashed and I need to reinstall on my new computer.  The activation server does not recognize my serial number and I do not see a tab to deactivate my old computer from the new install.  please reply to krkr71)@gmail.com

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  • Official Nitronaut

Hello @Keith Rawlins

Thank you for reaching out to us through our Community Forums!
I sent you a direct message with your serial number.
Cheers!
 

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Keith Rawlins

It is still looking for my old computer.  I don't see where I can deactivate it from the new computer.  The old computer has crashed.

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