Jacob Hall Posted February 13 Report Share Posted February 13 Installed on new computer. Already checked the licensing portal. Version installed matches my license. It shows 0 activations with 2 allowed. tells me to click the deactivate button but there are no devices to choose. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 14 Official Nitronaut Report Share Posted February 14 Hello Jacob, Thank you for your message - I can help you out. We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Then activate with your Nitro Pro 12 serial number. Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Keith Rawlins Posted February 14 Report Share Posted February 14 My old computer crashed and I need to reinstall on my new computer. The activation server does not recognize my serial number and I do not see a tab to deactivate my old computer from the new install. please reply to krkr71)@gmail.com Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 15 Official Nitronaut Report Share Posted February 15 Hello @Keith Rawlins Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. Cheers! Link to comment Share on other sites More sharing options...
Keith Rawlins Posted February 15 Report Share Posted February 15 It is still looking for my old computer. I don't see where I can deactivate it from the new computer. The old computer has crashed. Link to comment Share on other sites More sharing options...
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