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Black out boxes


Stefanie Olson

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Stefanie Olson

Every document I print with a fillable section prints with large black out boxes. Its as if it is redacted, but  can't see where i have selected to redact documents. EVERY document prints this way.  Please help! 

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  • Official Nitronaut
Allain Umailin

Hello @Stefanie Olson,

Thank you for reaching out to us through our Community Forums!

Are you by any chance printing to a RICOH printer?

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Allain Umailin

Hello @Stefanie Olson

Thank you for the confirmation.

I reached out to our developers and confirmed that this is a bug related to RICOH printers. A case has been created and sent to our Project Management team for further review.

We do not have a time frame of when this will be fixed, but hopefully in the next release or two.

Updates will be available on our website so please visit this page from time to time:
https://www.gonitro.com/nps/product-details/release-notes

In the meantime, a workaround is available by changing Ricoh Printing Preference > Detailed Settings > Print Quality > Advanced > From Vector to Raster > Apply

I hope this helps and our sincere apologies for this inconvenience.

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