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Re-activation Problem

Ogan Kitapçı

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Ogan Kitapçı

I have re-installed windows on my computer and trying to reactivate Nitro PDF but cant get a ticket because the system doesnt recognize my serial number somehow. 


Please assist.

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Ogan Kitapçı

I also tried installing Nitro 12 and activating there, it says my serial number is not valid, but it is I copied it from the mail I've received from your sales.

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  • Official Nitronaut
Allain Umailin

Hello @Ogan Kitapçı,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment to your license, and to ensure you have the latest release, please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

To know if you have 32-bit or 64-bit, please refer to this article:


After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504983-xxyyzz-327449


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