Nitro system doesn't recognize my serial number

[Vitor Araujo]

Hello @Allain Umailin,

I'm facing the same problems related here. Nitro system doesn't recognize my serial number. My old pc had crash and I can't activate Nitro license in the new pc.

 

Regards,

Vitor

[Allain Umailin]

Hello @Vitor Araujo,

Thank you for reaching out to us through our Community Forums!

At the moment, our Activation Portal is currently down due to maintenance and we are glad to assist you further.

To continue offering our customers the very best PDF tools, please install Nitro Pro 12.16.9.574 using the below offline Spanish MSI installers:

x32 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x64.msi

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234601-xxyyzz-640757

Thank you for choosing Nitro and I hope this helps.

[David Nam]

I tried installing using the link you posted Allain but it doesn't work for me.

[Allain Umailin]

Hello @David Nam,

Thank you for reaching out to us through our Community Forums!

If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you very much in advance and I look forward to hearing back from you.

[David Nam]

Hi Allain, I'm using Firefox. I'm able to download the file, but it's all in Spanish and I'm unable to activate my Nitro Pro 13. I used to have Nitro Pro 13 on my computer but I had to reinstall Windows so I uninstalled Nitro Pro 13. I'm trying to reinstall it now and the activation page keeps telling me that my license is being used elsewhere (which can't be the case since I had it installed on this very same laptop that I'm typing on and trying to reinstall Nitro Pro 13 on).

[Allain Umailin]

Hello @David Nam,

Thank you for your patience.

In order to change to English, please uninstall your current Nitro Pro through Control Panel\Programs\Programs and Features and reboot your machine.

Then download and install Nitro PDF Pro 13 using these offline English installers:

x64   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504954-xxyyzz-647082

Thank you for choosing Nitro and I hope this helps.

[David Nam]

Great, that worked perfectly. Thank you for your help, Allain.