Buntoon Raksapao Posted February 18 Report Share Posted February 18 (edited) I bought Nitro Pro English quite a long time ago. I was issued software backup cd with my purchase at that time while I was using Windows XP. At present I am using Windows 7 64bit. Recalling I still keep the cd, I tried install the app using kept backup cd. Registration with the serial number screened on cd face resulting in unknown error pop-up. I tried Nitro service link for activation problem. All I can get when on "licenses.gonitro.com" page when enter the given 234***-******-****** serial no. is "licenses.gonitro.com says Please enter a valid serial number". This encounter disappoint me very much as what sense did it made to supply me with such useless cd? I need your advise to turn my already install trial version into full working Nitro Pro I bought for. My preference channel of communication is by my "ol****@hotmail.com" channel. In the case of alternatives kindly advise me on your convenient channel. My appreciation to your assistance to overcome this shortcoming. Regards, Buntoon Raksapao Edited February 19 by Reymund G. Hide confidential details Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted February 19 Official Nitronaut Report Share Posted February 19 Greetings @Buntoon Raksapao Thank you for reaching out to us through our Community Forums! Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. Also, access to the installer for these versions are no longer available. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade Alternatively, you can continue to use your existing serial number by installing the latest build of Nitro PDF Pro 12 which is 12.16.9.574. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13. You can find the Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro serial number:https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link Once Nitro PDF Pro 12 is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. Kind regards, Link to comment Share on other sites More sharing options...
Buntoon Raksapao Posted February 22 Author Report Share Posted February 22 Dear Raymund, First, thank you very much for your extended help. Unfortunately, after following your advise and downloading Nitro Pro 12 installing has failed at acquiring .Net Framework 4 as required by nitro_pro12.exe with "0x80072f0d - Unspecified error". I have saved log file for further info if need be. Learning that setup app needs framework updating I go to Microsoft support and be able to download its dotNetFx40_Full_setup.exe. installing was unsuccessful with "error code ox800c0019" and link to instruction for updating failure correction by cmd command. Trying it for the first time and restarting my computer still unable to overcome the shortfall. I shall need your further advise to make Nitro Pro whichever version work on my PC. Your understanding will be very much appreciated. Buntoon Link to comment Share on other sites More sharing options...
Buntoon Raksapao Posted March 2 Author Report Share Posted March 2 Please advise me what further action should I take to overcome error in downloading .NET Framework 4 as required by Nitro Pro 12 as describe in my previous message. I shall be waiting for your reply prior to try any other attempt. Thank you. Buntoon Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted March 7 Official Nitronaut Report Share Posted March 7 Hi @Buntoon Raksapao Please try to install Nitro PDF Pro 12 using the offline MSI installer. Here are the direct download links: 32bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 64bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq I hope this installer will work on your Windows 7 machine. Kind regards, Link to comment Share on other sites More sharing options...
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