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Unable to Activate Nitro Pro 13


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I am unable to activate my license for Nitro Pro 13 from a computer that crashed. It is saying that the license is already used to the max number of users. I attempted to use the License Activation Portal, but it gave me an error. Is there a way Nitro staff can boot everyone out of the license and I re-add who we want?


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  • Official Nitronaut

Hello @COE IT

Thank you for reaching out to us through our Community Forums!

Can you please let me know which serial number you are trying to use so I can check?

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  • Official Nitronaut


I released your Nitro Pro 13 serial number so you can reactivate. Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps! Please let me know how that goes.

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