Rhonda Jackson Posted February 22, 2023 Report Share Posted February 22, 2023 (edited) I have a serial number that is connected to a computer that isn't working any longer. I tried to activate it on my new computer and it says that I have installed it the maximum number of times. I then go to the find license and it gives me a message that it can't locate the serial number and that my Nitro PDF Pro has be upgraded and then that it has been consolidated to a business account and to contact the account manager (which is me). I need to have the devices removed from this serial number ** so that I can use it on my current computer. Also, I have 3 different serial numbers, one under my husband's email address, so would I be better off getting a bulk license? Thank you in advance for your help Edited February 22, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 22, 2023 Official Nitronaut Report Share Posted February 22, 2023 Hello @Rhonda Jackson Thank you for your message - I can help you out. I released your Nitro Pro 13 serial number so you can reactivate. Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
Rhonda Jackson Posted March 2, 2023 Author Report Share Posted March 2, 2023 It worked. Thank you for the help Link to comment Share on other sites More sharing options...
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