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Activation problem after windows crash


Julie Buisson

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Julie Buisson

Hello,
I bought Nitro11 long time ago and update to Nitro 12.
Today Nitro opened in trial mode.
I lost the email with the serial number so I can't activate my licence.
It's impossible to connect to my account in gonitro.
But I kept my first order invoice...
Can you help me ?
Best regards,
Julie

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  • Official Nitronaut

Hello Julie,

Thank you for contacting us.

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

I look forward to hearing back from you.
 

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Julie Buisson

Hello Leslie,

Thanks for your answer.

I am surprised because you updated yourself my email in april 2021.

You will find below my last exchanges with you about my new mail.

------------------------------------------------------------------------

 

 

Edited by Leslie V
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Julie Buisson

HE... HO... LESLIE... ???

I need to use Nitro. It's urgent. And you didn't answser how activate my licence.

Please do something quickly.

Thanks in advance.

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  • Official Nitronaut

Hello @Julie Buisson

I have found your old email address.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi
 
Please let us know if you need any further assistance.

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Julie Buisson

Leslie... I agree to update but I lost my serial number.

The link you shared needs a serial number.

I send you a private messagewith my old email and my order invoice.

Can you please send me my serial number ?

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rreed@circletwice.com

I'm having the same issue - just showed up as an expired trial.  Can you look up my license?  I can't find the serial number (since it says it was never activated).   Thanks  -Rob

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  • Official Nitronaut
Leslie V
21 hours ago, Julie Buisson said:

Leslie... I agree to update but I lost my serial number.

The link you shared needs a serial number.

I send you a private messagewith my old email and my order invoice.

Can you please send me my serial number ?

I sent you your version 11 key.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.
 

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  • Official Nitronaut
Leslie V
16 hours ago, rreed@circletwice.com said:

I'm having the same issue - just showed up as an expired trial.  Can you look up my license?  I can't find the serial number (since it says it was never activated).   Thanks  -Rob

Hi Robert,

I sent the version 13 serial number to you via direct message.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.

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