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Nitro Pro 12 purchase from Indigo Software

Steve Nuin

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Steve Nuin

I purchased my Nitro Pro 12 from Indigo Software and after cannibalizing my old computer, I bought a new laptop.  But I'm having trouble getting the Nitro portal to accept my license s/n.  I have original email from Indigo Software providing detailed instructions on license and software download.  I want to load Nitro 12 Pro on my new laptop since the original computer no longer exists...  Any help would be appreciated!  Steve from Miami  (https://prnt.sc/hO0psXdbfxPT)    (https://prnt.sc/j00n0PAQJ9-n)    (https://prnt.sc/ve6ez6zcU4vm)  (https://prnt.sc/Ul_lVarOV4DK)  (https://prnt.sc/oAzFufoS-PMi)   (https://prnt.sc/bzNpEbfAP4Mw)  (https://prnt.sc/X1pnBzb2rreb)  

Nitro 12 Pro Support Team, I need help getting this on my new laptop asap.  Can you please help me?


Steve Nuin 

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Allain Umailin

Hello @Steve Nuin,

Thank you for reaching out to us through our Community Forums!

The Indigo Software company is not an authorized Nitro re-seller and the serial number they sold to you seems to be a cracked version, this is the reason why that serial number does not exist in our system, Nitro's licensing server.

When you purchase a Nitro Pro license from a legit re-seller or directly from Nitro, you will automatically receive a serial number.

Similar reports from a few users also shared that they asked first for the software's installation ID before providing the serial number and then instructed you to manually activate the software that did not go through our licensing server.

Legit and authorized re-sellers (https://www.gonitro.com/partners) will not ask for the installation ID before providing a serial number.

My apologies but Nitro Support cannot assist you further due to a serial number that does not exist in our licensing server.

You may reach out to Indigo Software by visiting https://indigosoftwarecompany.com/community/contact for assistance and to report this fraudulent seller.

If you are interested in purchasing 'Nitro PDF Pro' from our website, kindly visit https://www.gonitro.com/pricing#nitro-pdf-pro

Thank you and good luck!

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