Paul Knight Posted February 27, 2023 Report Share Posted February 27, 2023 (edited) I have recently installed Nitro Pro on a new laptop and when trying to activate get the error 24. I followed the online support and found i have 2 licences, neither are being used but get no option to activate. We do not require an update to 13 at this time Help appreciated. Edited February 27, 2023 by Paul Knight Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 27, 2023 Official Nitronaut Report Share Posted February 27, 2023 Greetings @Paul Knight Thank you for reaching out to us through our Community Forums! If you see version 12 in the license portal under your serial number, please ensure that you install Nitro PDF Pro 12.16.9.574 . To check what version and build is installed on your computer, open Nitro then navigate to the Help tab > About Nitro Pro. The installer for this latest build of Nitro PDF Pro 12 can be located from the link below:https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link Once Nitro PDF Pro 12.16.9.574 is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. Kind regards, Link to comment Share on other sites More sharing options...
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