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Error 24 when activating V12 of Nitro Pro

Paul Knight

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Paul Knight

I have recently installed Nitro Pro on a new laptop and when trying to activate get the error 24.
I followed the online support and found i have 2 licences, neither are being used but get no option to activate.

We do not require an update to 13 at this time


Help appreciated.


Edited by Paul Knight
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  • Official Nitronaut
Reymund Oyong

Greetings @Paul Knight

Thank you for reaching out to us through our Community Forums!

If you see version 12 in the license portal under your serial number, please ensure that you install Nitro PDF Pro .
To check what version and build is installed on your computer, open Nitro then navigate to the Help tab > About Nitro Pro. 

The installer for this latest build of Nitro PDF Pro 12 can be located from the link below:
https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link 

Once Nitro PDF Pro is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate.  

Kind regards,

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