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What happened to our 24 hr VIP response?


Sandie Forshaw

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Sandie Forshaw

Sorry to drop in on your ticket but can't open a new topic as it is greyed out.  Have spent hours now trying to get a support ticket raised.  Please please can someone from Nitro contact me?  What happened to our 24 hr VIP response? 

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  • Official Nitronaut
Allain Umailin

Hello @Sandie Forshaw,

Thank you for reaching out to us through our Community Forums!

At this time, our product team has discontinued the Nitro VIP access program.

For your kind information, your license is still good and support is still available through our community forum at https://community.gonitro.com/

Do you need any help with your Nitro Pro program?

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  • 2 weeks later...
Sandie Forshaw

Allain, thank you for responding.  My issue is that I produce PDFs with hyperlinks, but when they are 'printed' to booklet size, the hyperlinks are lost.  Is there any way to preserve them? Sorry for the delay in responding, I only found out you had replied when sent a survey! 

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