Nitro Pro 13 Setup Wizard has failed

[Derek McMillan]

I am attempting to install Nitro Pro 13 onto my clients PC as part of an upgrade from version 9. Version 9 is still installed on the PC and when we run the installation wizard it downloads the program without issue, but fails to install with the message Setup Wizard has failed. The version of the Operating system is Windows 10 22H2 and we have no issues installing other software.

I have ran sfc /scannow and dism /online /cleanup-image /checkhealth to see if there are any issues with the operating system and both complete without finding any issues.

Do we need to uninstall version 9 from the PC and restart prior to installing version 13, the client has some large tenders he is processing and needs to have the ability to create multiple tender pdfs at the one time so therefore cannot be without Nitro Pro being installed on the PC.

[Leslie V]

Hello @Derek McMillan

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Derek McMillan]

Hi Leslie,

I sent you a message with the serail number yesterday, can you confirm that you received this and what steps I can take to resolve the install issues my customer is having getting Nitro pro 13 installed.

 

kind regards

Derek

[Leslie V]

Hello Derek,

In case the problem is something to do with the installation, can you please try the following for me:

1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list
2. Extract the utility to the desktop (it doesn't properly run from within the zip)
3. Run the utility (NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up)
4. Reboot
5. Download and install 13.70. You can use our the offline installers below:
x32 http://install.nitropdf.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi

I would also like you to download the latest VC++ package:
https://docs.microsoft.com/en-GB/cpp/windows/latest-supported-vc-redist?view=msvc-170

And run a .NET framework repair:
https://www.microsoft.com/en-au/download/details.aspx?id=30135