Wendell Neal Posted March 1, 2023 Report Share Posted March 1, 2023 My Nitro Pro has reverted to trial mode. I no longer have my serial number and no longer have access to the email I used to purchase the product. It is still activated on my laptop, but has deactivated itself on my desktop. The original email address is wneal@wenlee.com What do I need to do? Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 1, 2023 Official Nitronaut Report Share Posted March 1, 2023 Hello @Wendell Neal Thanks for posting here! Please send me your Order reference number or a copy of your purchase receipt. Link to comment Share on other sites More sharing options...
Wendell Neal Posted March 1, 2023 Author Report Share Posted March 1, 2023 It was saved in the email account that I no longer have access to. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 2, 2023 Official Nitronaut Report Share Posted March 2, 2023 On 3/1/2023 at 11:09 PM, Wendell Neal said: It was saved in the email account that I no longer have access to. Hi Wendell, Unfortunately without any proof of purchase (like your purchase receipt) especially if you are using a different gmail address, we cannot provide a serial number. Link to comment Share on other sites More sharing options...
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