Stacy Shults Posted March 2 Report Share Posted March 2 I just upgraded to Nitro 13 from 8. When I print to the Nitro PDF Creator it says "Conversion Aborted". Please help Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 3 Official Nitronaut Report Share Posted March 3 Hello @Stacy Shults Thank you for reaching out to us through our Community Forums! We have a few questions: Can you please let us know what Operating System version you are using? Is it happening to all files? What happens if you use the Create PDF feature within nitro instead of printing to PDF? Please send us a screenshot of the error message. Please specify Your specific step by step workflow so we can replicate this on our end What exact version of Nitro are you using? You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro I look forward to your reply. Link to comment Share on other sites More sharing options...
whitchampion@whitakerfleet.co.uk Posted March 6 Report Share Posted March 6 (edited) I am getting the same problem. Working until today. Widows 10 Nitro 13.70.2.40 If I try and print to PDF a Word doc or Excel file. Nitro PDF Creator Conversion Aborted Edited March 8 by Leslie V Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 8 Official Nitronaut Report Share Posted March 8 Hello @whitchampion@whitakerfleet.co.uk In case the problem is something to do with the installation, can you please try the following for me: 1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list 2. Extract the utility to the desktop (it doesn't properly run from within the zip) 3. Run the utility (NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up) 4. Reboot 5. Download and install 13.70 from here: https://www.gonitro.com/product-details/downloads Link to comment Share on other sites More sharing options...
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