License transfer

[Luis Rodriguez]

We need to transfer 234***************** license to another PC and we do not hace access to the old one.

how should we proceed?

Thanks in advance

Luis Rodriguez.

Edited March 6 by Reymund G.
Hide part of serial number

[Reymund Oyong]

Greetings @Luis Rodriguez

Thank you for reaching out to us through our Community Forums!

In checking the serial number, I can see that it was a version 11 license. 
Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. Also, access to the installer for these versions are no longer available.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Please let me know through this post if you are interested to upgrade you existing license to version 13. 

Alternatively, you can continue to use your existing serial number by installing the latest build of Nitro PDF Pro 12 which is 12.16.9.574.
Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.  

You can find the Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro serial number:
https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link 

Once Nitro PDF Pro 12 is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate.  

Kind regards,