does not recognize the license

[Valentino Hernandez]

 

I need to validate if my serial number is correct, since Nitro PDF is not activated. I have the invoice and the reference number, can someone help me?

[Reymund Oyong]

Greetings @Valentino Hernandez

Thank you for reaching out to us through our Community Forums!

Please provide the order reference number including the serial number so we could check the details on our end. 

Kind regards,

[Valentino Hernandez]

8 hours ago, Reymund G. said:

Saludos @Valentino Hernández

¡Gracias por comunicarse con nosotros a través de nuestros foros comunitarios!

Proporcione el número de referencia del pedido, incluido el número de serie, para que podamos verificar los detalles de nuestra parte.

Atentamente

Fecha de compra                      Monto Numero de                                   serieNumero                                     de referencia

9/12/2021                                        Q 1,541.10                                         504***************                       309******

Edited March 7 by Reymund G.
Hide part of serial number

[Reymund Oyong]

Hi @Valentino Hernandez

It appears that the last 3 digits of the serial number is not correct. Please replace the 000 with 901, that should make the serial number as valid. 

Kind regards,

[Valentino Hernandez]

Thanks sir, I appreciate your support. now its working.

good job. 10 points. 👍