Help making a purchase (directed here by Nitro Store chat bot)

[Heather Bush]

I received an email offer of a 30% discount.  When I click the link, there is no mention of the 30% discount and no offer code in the original email.  I would like to take advantage of the offer - how can I do that?

 

 

[Heather Bush]

The Nitro Store chat bot keeps directing me to this forum, but I am not hearing anything to assist me with my problem.  I received an email with an offer for 30% off a single licenses ordered by 3/16.  The first time I clicked the link, I was able to confirm the discount.  But I did not purchase at that time.  Now I have received buy-in from my boss & I want to purchase, but when I click the link, there is no longer a discount.  I want to purchase, but only at the 30% discount my boss is expecting.  I can't believe that there isn't someone at Nitro who can assist me with this issue.  I can't be the only customer in the same situation given how often Nitro sends out discount emails.  I received another such email this morning (but, again, when I click the link, no discount).  HELP, PLEASE.

[Reymund G.]

Greetings @Heather Bush

Thank you for reaching out to us through our Community Forums!

Could you please save a copy of the email then send it to me here through direct message? 
I'd like to see the content of the email and verify it on our end. 

Kind regards,