My PDF Pen Pro 12.1.1 serial number is not recognized for an upgrade.

[michel kaptur]

invoice date: 28 oct 2019 (Smile via paddle.com)

order confirmation: #9******

I need help.

Thank you.

 

Edited March 8 by Reymund G.
Hide part of Order number

[Reymund Oyong]

Greetings @michel kaptur

Thank you for reaching out to us through our Community Forums!

In checking the provided order number, I can see that it is a PDFpenPro 11 license. 
Are you trying to process the upgrade through the application? If so, what are the exact steps you are taking before coming across the upgrade error message?

Kind regards,

[michel kaptur]

Hello Reymund, You're right, I made a mistake. I have a 11.2.2 PDFpenPro license (and not a 12.1.1). If I try to update from the application I get an error message. And I can't neither get it from https://www.gonitro.com/fr/support/upgrade. My license number is unknown.

 

[michel kaptur]

How long it takes for a message to be approved by a moderator ? The one above have been posted last wednesday... 

[Reymund Oyong]

Hi @michel kaptur

I apologize for missing your updates in this post.

The license portal in https://licenses.gonitro.com/prd/portal will only work on Nitro PDF Pro for Windows licenses. 
Could you please provide the exact steps you are taking and the exact error message when you attempt to upgrade via the application?
If you can send a screenshot, that will be very helpful.

Kind regards,

[michel kaptur]

I click on the PDFpenPro menu, I choose Check for upgrade and I  get the message: "error during the update process, an error has occured while getting informations for upgrade, Try again later. Cancel the upgrade".

I don't know how to insert a screenshot from URL, I'm sorry about this, but this is the translation of the message I get every time I try to upgrade.

Can't you just send me a link to get the new version ? 

 

[Reymund Oyong]

Hi @michel kaptur

Thank you for this update. 
A support case will be created on your behalf to assist you with your interest to upgrade your PDFpenPro 11 license to the latest version. 
Kindly send your responses to the support case so we can proceed with your concern. 

Kind regards,