michel kaptur Posted March 8, 2023 Report Share Posted March 8, 2023 (edited) invoice date: 28 oct 2019 (Smile via paddle.com) order confirmation: #9****** I need help. Thank you. Edited March 8, 2023 by Reymund G. Hide part of Order number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 8, 2023 Official Nitronaut Report Share Posted March 8, 2023 Greetings @michel kaptur Thank you for reaching out to us through our Community Forums! In checking the provided order number, I can see that it is a PDFpenPro 11 license. Are you trying to process the upgrade through the application? If so, what are the exact steps you are taking before coming across the upgrade error message? Kind regards, Link to comment Share on other sites More sharing options...
michel kaptur Posted March 8, 2023 Author Report Share Posted March 8, 2023 Hello Reymund, You're right, I made a mistake. I have a 11.2.2 PDFpenPro license (and not a 12.1.1). If I try to update from the application I get an error message. And I can't neither get it from https://www.gonitro.com/fr/support/upgrade. My license number is unknown. Link to comment Share on other sites More sharing options...
michel kaptur Posted March 13, 2023 Author Report Share Posted March 13, 2023 How long it takes for a message to be approved by a moderator ? The one above have been posted last wednesday... Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 14, 2023 Official Nitronaut Report Share Posted March 14, 2023 Hi @michel kaptur I apologize for missing your updates in this post. The license portal in https://licenses.gonitro.com/prd/portal will only work on Nitro PDF Pro for Windows licenses. Could you please provide the exact steps you are taking and the exact error message when you attempt to upgrade via the application? If you can send a screenshot, that will be very helpful. Kind regards, Link to comment Share on other sites More sharing options...
michel kaptur Posted March 15, 2023 Author Report Share Posted March 15, 2023 I click on the PDFpenPro menu, I choose Check for upgrade and I get the message: "error during the update process, an error has occured while getting informations for upgrade, Try again later. Cancel the upgrade". I don't know how to insert a screenshot from URL, I'm sorry about this, but this is the translation of the message I get every time I try to upgrade. Can't you just send me a link to get the new version ? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 16, 2023 Official Nitronaut Report Share Posted March 16, 2023 Hi @michel kaptur Thank you for this update. A support case will be created on your behalf to assist you with your interest to upgrade your PDFpenPro 11 license to the latest version. Kindly send your responses to the support case so we can proceed with your concern. Kind regards, Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now