Can't activate Nitro 13 on second computer for personal use.

[Geert Diels]

Hello,

I upgraded from PDFPEN 12 to Nitro 13.

I installed Nitro and activated it on my mac mini. I then installed Nitro 13 on my macbook but I can't activate it. I get the message: "specifies that we were unable to complete the activation of the product". Why can't I activate on my macbook? I used PDFPEN 12 on my mac and macbook.  I thought I could use it on multiple computers for personal use only? I personally only use it on my desktop and laptop mac. Can you solve this?

Best regards,

Geert Diels

[Reymund G.]

Greetings @Geert Diels

Thank you for reaching out to us through our Community Forums!

I tried to register my Nitro PDF Pro 13 using your license code and I am getting the same error message. 
A support case will be created on your behalf to further assist you with this license issue. 
Please wait for the support ticket and send your updates there.

Kind regards, 

[Geert Diels]

1 hour ago, Reymund G. said:

Greetings @Geert Diels

Thank you for reaching out to us through our Community Forums!

I tried to register my Nitro PDF Pro 13 using your license code and I am getting the same error message. 
A support case will be created on your behalf to further assist you with this license issue. 
Please wait for the support ticket and send your updates there.

Kind regards, 

Thanks. I will get an email about that support ticket?

[Reymund G.]

Hi @Geert Diels,

I can see that you already submitted a support case for this issue. 
Please check the support case and follow the steps to activate Nitro PDF Pro 13 on your MacBook.
For updates and additional questions related to this issue, kindly send them through the support ticket.

Kind regards,

[Geert Diels]

The new provided code works now.

Do I need to both codes in the future or only the last one I received?

Thanks!