Jump to content

Can't activate Nitro 13 on second computer for personal use.


Geert Diels

Recommended Posts

Geert Diels

Hello,

I upgraded from PDFPEN 12 to Nitro 13.

I installed Nitro and activated it on my mac mini. I then installed Nitro 13 on my macbook but I can't activate it. I get the message: "specifies that we were unable to complete the activation of the product". Why can't I activate on my macbook? I used PDFPEN 12 on my mac and macbook.  I thought I could use it on multiple computers for personal use only? I personally only use it on my desktop and laptop mac. Can you solve this?

Best regards,

Geert Diels

Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Greetings @Geert Diels

Thank you for reaching out to us through our Community Forums!

I tried to register my Nitro PDF Pro 13 using your license code and I am getting the same error message. 
A support case will be created on your behalf to further assist you with this license issue. 
Please wait for the support ticket and send your updates there.

Kind regards, 

Link to comment
Share on other sites

Geert Diels
1 hour ago, Reymund G. said:

Greetings @Geert Diels

Thank you for reaching out to us through our Community Forums!

I tried to register my Nitro PDF Pro 13 using your license code and I am getting the same error message. 
A support case will be created on your behalf to further assist you with this license issue. 
Please wait for the support ticket and send your updates there.

Kind regards, 

Thanks. I will get an email about that support ticket?

Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Hi @Geert Diels,

I can see that you already submitted a support case for this issue. 
Please check the support case and follow the steps to activate Nitro PDF Pro 13 on your MacBook.
For updates and additional questions related to this issue, kindly send them through the support ticket.

Kind regards,

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.