Marcel AMHERD Posted March 14 Report Share Posted March 14 Hello I want to move my Nitro Pro license from my old Win10 laptop to my new Win11 laptop. The deactivation of the license on the old laptop results in an error 24 as well as the activation attempt on the new Win11 laptop. Further the NITRO Pro Support website say my Serial number is not been activated on any machine (which is not true). My serial: 2XXXXX-XXXXXXX-XXX855 Please help - thank you. Best regards Marcel Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 14 Official Nitronaut Report Share Posted March 14 Greetings @Marcel AMHERD Thank you for reaching out through our Community Forums! Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. Also, access to the installer for these versions are no longer available. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade Alternatively, you can continue to use your existing serial number by installing the latest build of Nitro PDF Pro 12 which is 12.16.9.574. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13. You can find the Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro serial number:https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link Once Nitro PDF Pro 12 is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. Kind regards, Link to comment Share on other sites More sharing options...
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