Cannot Update or Uninstall Nitro Pro

[Jonathon Mellor]

Hi,

I'm running into an issue with the Nitro Pro version on my computer version 13.26.3.505. Trying to update the program fails and trying to uninstall the program returns an error which says "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753." 

I was wondering if there is a place where I can download the .msi install file for that specific version 13.26.3.505 so that I can run the install file and attempt to repair the installation on my device. Any help that you could provide would be appreciated. Thanks.

[Leslie V]

Hello Jonathan,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Jonathon Mellor]

Leslie,

I have messaged you the serial number.

[Leslie V]

Hello @Jonathon Mellor

Thanks for providing me with the license you are trying to use.

I created a support ticket so we can assist you directly.

Please let me know if you have any questions.