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Version 13 fails to convert a PDF file to a word file


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Since I upgraded Nitro from version 11/12 to version 13, No task of converting PDF to word was accomplished by Nitro.  Any attempt to convert a PDF file to a word file would meet with a failure message saying the task cannot be done. Such a disappointment.  Please do not imitate Apple's habit of charging user for reducing functionality.

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  • 4 weeks later...
Desiree Langenberg

Same problem here.  suddenly after the update, no coversion possible anymore.  Get the error message: The creation process encountered an error and failed to create a PDF file. please try again... Tried everything and no luck..

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  • Official Nitronaut
Reymund Oyong


Thank you for reaching out through our Community Forums!

Could you please check if you have the Nitro PDF Creator as one of the printers in the Printers & Scanners section of Windows? 
If so,  please try opening a Word document then print it using the Nitro PDF Creator then observe if it will produce a PDF or will generate an error message. 

Kind regards, 

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