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Can't login because email tied to another account


Michelle McCue

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Michelle McCue

My employee started a trial with her work email address. Then we purchased the Nitro pro and activated on her new computer. We deleted the old trial account, but now we can't get her email attached to this new account. It says it's in use. Please help!

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  • Official Nitronaut

Hello @Michelle McCue

Please send me a direct message with the email addresses you are referring to here and also kindly send us a screenshot of the error message you are getting.

Thanks, Michelle!

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Michelle McCue
10 minutes ago, Leslie V said:

Hello @Michelle McCue

Please send me a direct message with the email addresses you are referring to here and also kindly send us a screenshot of the error message you are getting.

Thanks, Michelle!

Sent you a message with the email and comments. Thanks!

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