firstname.lastname@example.org Posted March 25 Report Share Posted March 25 Hi there, So I formated the system and I want to install and activate nitro pro on my new system. I purchased license of pro 11. So I downloaded and try to activate pro 11 but it gave -24 error. After trying for some time, I found out that I need to deactivate the license at https://licenses.gonitro.com/prd/portal . So I tried clicking on deactivate button but that didn't work because it says Please select device to deactivate. Now on that page it shows that my version is 12. I don't know why it shows 12 because I purchased license for the version 11. Anyway, so I tried installing version 12 and on activation it gave version mismatch error -22. Now I don't understand what to do? Which version do I need to install and how activate the product? Here is the screenshot with details for my activation license. (license key cropped) Please guide. Version 12 Status Active Number of Activations 0 Number of Activations Allowed 2 Link to comment Share on other sites More sharing options...
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