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[Terri Haney]

I had been using an older version of Nitro PDF Pro, but it worked well for what I needed to use it for.  Over the weekend my work pc had a hard drive failure and I cannot locate any of my nitro information to redownload and use on my loaner pc.   It was probably purchased under our old domain of which I no longer have access to that email address. I wasn't sure if you were able to look up any information if I provide you the address/email addresses this would have been purchased under.  Thank you. 

 

******@beechengineering.com
******@beech-design.com

Beech Design & Mfg.
642 Wabash Ave NW
New Philadelphia OH 44663
3******

Edited March 29, 2023 by Reymund G.
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[Reymund Oyong]

Greetings @Terri Haney

Thank you for reaching out to us through our Community Forums!

It appears that your Nitro PDF Pro license purchase was under the beechnengineering email address. It was an older version of Nitro PDF Pro and please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. Also, access to the installer for these versions are no longer available.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. 
To upgrade to Nitro PDF Pro 13 with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade 

Alternatively, you can continue to use your existing serial number by installing the latest build of Nitro PDF Pro 12 which is 12.16.9.574.
Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.  

You can find the Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro serial number:
https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link 

Once Nitro PDF Pro 12 is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate.  

Kind regards,