Gordon Coyle Posted March 29, 2023 Report Share Posted March 29, 2023 I have Nitro Pro 12.16.9.574 and when trying to upgrade to Pro 13 it indicates to insert a serial number, which I've done, but after it searches it says: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our community forum. Can you advise next steps? Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 30, 2023 Official Nitronaut Report Share Posted March 30, 2023 Hello @Gordon Coyle Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
Mordechai Kamenetzky Posted April 2, 2023 Report Share Posted April 2, 2023 (edited) It is Nitro 9 Please email me * Edited April 6, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Mordechai Kamenetzky Posted April 2, 2023 Report Share Posted April 2, 2023 ok Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 6, 2023 Official Nitronaut Report Share Posted April 6, 2023 Hello @Mordechai Kamenetzky Thank you for reaching out to us through our Community Forums! Are you also trying to upgrade from Version 9? Or are you attempting to activate Nitro? Can you please let me know what error message you're getting? A screenshot will be very helpful. I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
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